Get in Touch With Us
We are always glad to hear from the people who read this website. Whether you have spotted something that looks out of date, have a question about a page, or simply want to share your thoughts, this page explains the easiest way to reach us and what to expect once you do.
How to Contact Us
The quickest way to reach our team is by email. Please write to [email protected] and a real person will read your message. We do not use automated chat tools, so every reply comes directly from a member of our team.
What You Can Write to Us About
- Corrections: if a fact, figure or detail on a page looks wrong or has changed, tell us where you saw it and we will check it carefully.
- Questions: if something we have written is unclear, ask and we will do our best to explain it in plain words.
- Feedback: ideas for new topics, comments on how the site works, or suggestions to make pages easier to read are all welcome.
- Partnership and media enquiries: please give a short outline of what you have in mind so we can pass it to the right person.
Helping Us Help You
A few small details make a big difference. When you write, it helps to include the address of the page you are talking about, a short description of the issue, and, where relevant, the date you noticed it. A screenshot is useful but never required. The clearer the message, the faster we can respond.
When to Expect a Reply
We aim to answer most messages within three working days. Busy periods and public holidays can sometimes slow things down a little, but we read everything we receive. If your message is about a correction, we will let you know once the page has been reviewed or updated.
What We Cannot Help With
We are an independent information website. We do not run any of the outside services mentioned on our pages, so we cannot access personal accounts, reverse transactions or settle disputes with other businesses. For problems of that kind, please contact the provider directly. We are happy, however, to hear about your experience, as it may help us keep our information accurate.
Your Information
Anything you send us is used only to reply to you and to improve the site. You can read more about how we store and handle your details in our Privacy Policy. For the general rules that apply when you use this website, please see our Terms of Use.
Thank you for taking the time to get in touch. Your messages genuinely help us make this site better for everyone.